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The USER_CANCELLED status occurs when the user decides to cancel the identification request.
This could happen for various reasons: for example, such as the user no longer wishing to proceed with the onboarding process or encountering difficulties that lead them to abandon the request. In this case, the request is terminated at the user’s discretion.
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This status is related only to specific workflows where the final customer can have the capability to refuse the onborading procedure; |
OPERATOR_CANCELLED
The OPERATOR_CANCELLED status is used when an operator or system administrator cancels the identification request. This could be due to administrative reasons, such as detecting fraudulent activity, or operational decisions made by the onboarding team. The request is halted by the operator, and no further actions are taken.
These statuses provide a comprehensive view of the different stages an identification request can go through in the Namirial Onboarding process.
By monitoring these statuses, businesses can effectively manage the onboarding workflow, address any issues promptly, and ensure a smooth and secure identification process for their users.